win96 Terms & Conditions

By accessing, registering on, or using the win96 platform (accessible at https://win96.club), you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions, together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

If you do not agree with any part of these Terms & Conditions, you must immediately cease using the win96 platform and close your account. Continued use of win96 following any update to these terms constitutes your acceptance of the revised terms.

To register and maintain an account on win96, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age, in accordance with Philippine gaming regulations governing casino-style gambling activities.
• You must be a natural person and not a corporation, partnership, trust, or other legal entity.
• You must not be a resident of, or accessing win96 from, any jurisdiction where online gambling is prohibited by applicable law.
• You must not be a current employee, contractor, director, officer, or immediate family member of win96 or any of its affiliated companies.
• You must not have been previously excluded or banned from win96 or any affiliated gaming platform.
• You must provide accurate, complete, and current registration information, including your full legal name, date of birth, residential address, and valid contact details.

win96 reserves the right to request documentary proof of identity, age, and address at any time. Acceptable documents include a valid Philippine government-issued ID (e.g., PhilSys National ID, passport, driver's license, UMID, SSS ID, or Voter's ID). Failure to provide satisfactory documentation within the timeframe specified by win96 may result in account suspension and withholding of pending withdrawals pending verification.

Each player is permitted to hold one (1) account only. The creation of multiple accounts by a single individual — whether under the same or different names, email addresses, or payment methods — is strictly prohibited and constitutes grounds for immediate account termination and forfeiture of all balances.

You are solely responsible for maintaining the confidentiality and security of your win96 account credentials, including your username and password. You agree to:

• Choose a strong, unique password and update it regularly.
• Never share your login credentials with any third party, including family members or friends.
• Log out of your account after each session, particularly when using shared or public devices.
• Notify win96 immediately at [email protected] if you suspect any unauthorized access to your account.

win96 shall not be liable for any loss or damage arising from your failure to comply with these security obligations. Any activity conducted through your account — whether authorized by you or not — remains your responsibility until you have formally notified win96 of a security breach and win96 has confirmed the suspension of your account.

You agree that all funds deposited into your win96 account are free from any criminal origin and that you are not using the platform to facilitate money laundering, fraud, or any other illegal financial activity. win96 complies with applicable anti-money laundering (AML) regulations and will report suspicious activity to the relevant Philippine authorities as required by law.

win96 accepts deposits and processes withdrawals through a range of Philippine-friendly payment methods, including GCash, PayMaya, BPI, BDO, and Metrobank online banking. The minimum deposit amount is ₱100. Minimum and maximum withdrawal limits are displayed within your account dashboard and may be updated from time to time.

All transactions on win96 are denominated in Philippine Peso (PHP / ₱). Currency conversion fees, if any, are the sole responsibility of the player and are determined by the player's bank or payment provider — not by win96.

Withdrawals are subject to the following conditions:

• Your account must have passed full KYC (Know Your Customer) verification before any withdrawal is processed.
• Withdrawals will be processed to the same payment method used for the most recent deposit, where technically possible, to comply with anti-money laundering requirements.
• win96 targets a withdrawal processing time of 15 minutes to 24 hours for verified accounts, subject to payment provider processing times and any additional security checks deemed necessary by win96.
• win96 reserves the right to delay or withhold a withdrawal pending investigation if there is reasonable suspicion of fraudulent activity, bonus abuse, or a breach of these Terms & Conditions.
• Bonus funds and winnings derived from bonus funds may be subject to wagering requirements before they become eligible for withdrawal. See Section 5 for full bonus terms.

win96 offers various bonuses, promotions, free spins, and loyalty rewards to eligible players. All such offers are subject to the specific terms and conditions published alongside each promotion, in addition to the general bonus rules set out in this section.

• Wagering Requirements: Unless otherwise stated, all bonus funds must be wagered a minimum number of times (the "wagering requirement") before any associated winnings can be withdrawn. The applicable wagering requirement is stated in each promotion's specific terms.
• Eligibility: Bonuses are available to eligible registered players only. win96 reserves the right to determine eligibility at its sole discretion and to exclude any player from any promotion without prior notice.
• One Bonus at a Time: Players may only hold one active bonus at a time unless explicitly stated otherwise in the promotion terms.
• Bonus Abuse: Any attempt to exploit, manipulate, or abuse win96 bonuses — including through the use of multiple accounts, coordinated betting strategies, or any other method deemed abusive by win96 — will result in the cancellation of the bonus, forfeiture of associated winnings, and potential account suspension.
• Expiry: Bonuses and free spins expire within the timeframe specified in each promotion. Expired bonuses and any associated winnings will be removed from your account without notice.

win96 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. Players who have already opted into a promotion at the time of cancellation will be notified and their bonus status addressed on a case-by-case basis.

All games available on the win96 platform — including slots, live dealer table games, bingo, sports betting, and specialty games — are governed by their individual game rules, which are accessible within each game interface. In the event of any conflict between individual game rules and these Terms & Conditions, these Terms & Conditions shall prevail.

win96 uses certified Random Number Generator (RNG) technology for all applicable games to ensure that outcomes are random, unbiased, and not influenced by any external factor. Live dealer games are conducted by trained dealers in real time and are subject to the same standards of fairness.

In the event of a technical malfunction, disconnection, or system error during a game session, win96 reserves the right to void the affected round and return the wagered amount to the player's account. win96 shall not be liable for any losses arising from technical failures beyond its reasonable control, including internet connectivity issues on the player's end.

The following conduct is strictly prohibited on the win96 platform. Engaging in any of the following may result in immediate account suspension, permanent ban, forfeiture of all balances, and referral to the appropriate Philippine law enforcement authorities:

• Registering more than one account or using another person's account.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using the platform while under the age of 21.
• Engaging in any form of cheating, collusion, or use of automated software (bots) to gain an unfair advantage.
• Attempting to hack, reverse-engineer, or otherwise interfere with the win96 platform, its servers, or its software.
• Using win96 to launder money or facilitate any other illegal financial activity.
• Exploiting software bugs or errors to gain an unfair advantage. Any winnings obtained through exploitation of a known or unknown bug are void and will be reclaimed by win96.
• Engaging in abusive, threatening, or harassing behavior toward win96 staff or other players.
• Accessing win96 from a jurisdiction where online gambling is prohibited by law.

All content on the win96 platform — including but not limited to the win96 name, logo, trademarks, game graphics, software, text, images, audio, and video — is the exclusive property of win96 or its licensors and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the win96 platform solely for your personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any win96 content without the prior written consent of win96.

win96 collects, processes, and stores your personal data in accordance with our Privacy Policy, which forms an integral part of these Terms & Conditions. By registering on win96, you consent to the collection and processing of your personal data as described in the Privacy Policy.

win96 implements industry-standard security measures, including 256-bit SSL encryption, to protect your personal and financial data. However, no method of electronic transmission or storage is 100% secure, and win96 cannot guarantee absolute security of your data.

win96 will not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. Data may be shared with regulatory authorities, payment processors, and fraud prevention services as required by law or necessary for the operation of the platform.

win96 is committed to promoting responsible gaming and maintaining a safe environment for all players. Gambling is intended to be a form of entertainment — not a means of generating income or resolving financial difficulties.

win96 provides the following responsible gaming tools to all registered players:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending.
• Session Time Limits: Set reminders or hard limits on the duration of your gaming sessions.
• Cooling-Off Periods: Temporarily suspend your account for a defined period (24 hours to 6 weeks).
• Self-Exclusion: Permanently or indefinitely exclude yourself from the win96 platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
• Reality Checks: Receive periodic notifications during play reminding you of the time elapsed and amounts wagered.

If you believe you or someone you know may have a gambling problem, we encourage you to seek help. win96 supports access to responsible gaming resources available in the Philippines. You can also visit our dedicated Responsible Gaming page for more information and support tools.

To the fullest extent permitted by applicable Philippine law, win96 and its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the win96 platform, including but not limited to:

• Loss of winnings, profits, or revenue.
• Loss of data or account information.
• Interruption or unavailability of the platform due to maintenance, technical failure, or force majeure events.
• Unauthorized access to your account resulting from your failure to maintain account security.
• Any action taken by win96 in good faith in accordance with these Terms & Conditions.

win96's total aggregate liability to you for any claim arising out of or in connection with these Terms & Conditions shall not exceed the total amount deposited by you into your win96 account in the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in these Terms & Conditions shall limit or exclude win96's liability for fraud, willful misconduct, or any other liability that cannot be excluded or limited under applicable Philippine law.

win96 reserves the right to suspend, restrict, or permanently terminate your account at any time, with or without prior notice, if win96 reasonably believes that:

• You have breached any provision of these Terms & Conditions.
• You have engaged in fraudulent, abusive, or illegal activity on the platform.
• Your account is being used in a manner that poses a risk to win96, other players, or third parties.
• You have failed to complete KYC verification within the required timeframe.
• Continued operation of your account would violate applicable law or regulatory requirements.

Upon termination of your account for cause, win96 reserves the right to withhold any remaining balance pending investigation. If no breach is ultimately established, any legitimate balance will be returned to you via your registered payment method within a reasonable timeframe.

You may close your win96 account at any time by contacting our support team. Upon voluntary closure, any remaining real-money balance (excluding bonus funds subject to incomplete wagering requirements) will be returned to you via your registered payment method, subject to standard KYC and AML checks.

win96 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, win96 will notify registered players via email or a prominent notice on the platform at least 7 days before the changes take effect, except where immediate changes are required by law or regulatory directive.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. It is your responsibility to review these Terms & Conditions periodically. Your continued use of win96 following the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree with the amended terms, you must cease using win96 and close your account before the effective date.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles. Any dispute arising out of or in connection with these Terms & Conditions that cannot be resolved through win96's internal dispute resolution process shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

win96 operates in compliance with applicable Philippine gaming regulations. Players are solely responsible for ensuring that their use of win96 complies with the laws of their own jurisdiction. win96 makes no representation that the platform is lawful or available for use in jurisdictions outside the Philippines.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the win96 support team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the win96 platform
• Response Time: We aim to respond to all written inquiries within 48 hours
• Languages: English and Filipino

For responsible gaming support, self-exclusion requests, or account closure, please contact our dedicated support team directly. All such requests are treated with the highest priority and handled with full confidentiality.