Your privacy matters to us. This Privacy Policy explains exactly what personal data win96 collects, why we collect it, how we use and protect it, and what rights you have as a player based in the Philippines. We believe in full transparency — walang tinatago.
A plain-English summary of how win96 handles your data. The full legal text follows below — please read it in its entirety.
Every piece of data you send to win96 — from login credentials to payment details — is protected by industry-standard 256-bit SSL encryption. Your information travels safely, always.
win96 does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate and improve the win96 platform and to comply with legal obligations.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to access, correct, and request deletion of your personal data held by win96 at any time.
win96 processes personal data in compliance with the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC).
win96 uses cookies to improve your experience, remember your preferences, and analyze platform performance. You can manage your cookie preferences at any time through your browser settings.
win96 will only send you promotional communications if you have opted in. You can unsubscribe from marketing emails at any time by contacting our support team or updating your account preferences.
win96 ("we," "us," "our," or "the Company") operates the online casino and gaming platform accessible at https://win96.club (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who access or use the win96 Platform, including registered players, visitors, and prospective users (collectively, "you" or "the Data Subject").
This Privacy Policy describes how win96 collects, uses, stores, shares, and protects your personal data in connection with your use of the Platform. It also explains the rights available to you under applicable Philippine data protection law and how you can exercise those rights.
This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. By registering an account on win96 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy.
Applicable Law: This Privacy Policy is governed by the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.
For the purposes of the Philippine Data Privacy Act of 2012, win96 is the Personal Information Controller (PIC) in respect of the personal data collected through the Platform. As PIC, win96 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
win96 has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with applicable data protection laws and handling data-related inquiries and complaints. You may contact the DPO at [email protected].
win96 collects personal data from you in the following ways: directly when you provide it to us during registration or account use; automatically when you interact with the Platform; and from third parties such as payment processors and identity verification services. The categories of personal data we collect include:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, government-issued ID number (e.g., PhilSys, passport, driver's license) | Provided by you during registration or KYC |
| Contact Data | Email address, mobile number, residential address (city, province, barangay) | Provided by you during registration |
| Financial Data | Payment method details (GCash, PayMaya, BPI, BDO, Metrobank), transaction history, deposit and withdrawal records | Provided by you and payment processors |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, login timestamps | Collected automatically via cookies and server logs |
| Gaming Data | Game history, wager amounts, win/loss records, bonus usage, responsible gaming settings | Generated automatically through Platform use |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Provided by you when contacting win96 |
| Marketing Data | Communication preferences, promotional opt-in/opt-out status | Provided by you or inferred from Platform behavior |
win96 does not intentionally collect sensitive personal information (as defined under the Data Privacy Act) such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless specifically required for responsible gaming or legal compliance purposes and with your explicit consent.
win96 uses your personal data only for legitimate, specified purposes. The primary purposes for which we process your data are as follows:
win96 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
Under the Philippine Data Privacy Act of 2012, win96 processes your personal data on the following legal bases:
win96 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
No Cross-Border Transfers Without Safeguards: If win96 transfers your personal data outside the Philippines, we will ensure that appropriate safeguards are in place in accordance with the Data Privacy Act and NPC guidelines, including data sharing agreements that provide an equivalent level of protection.
win96 uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your experience on the Platform, remember your preferences, and analyze how the Platform is used. The types of cookies we use include:
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the win96 Platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.
win96 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:
Upon expiry of the applicable retention period, win96 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.
win96 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
While win96 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for maintaining the security of your own account credentials. If you suspect unauthorized access to your account, contact us immediately at [email protected].
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by win96:
To exercise any of the above rights, please submit a written request to our Data Protection Officer at [email protected]. win96 will respond to all verified requests within 30 calendar days. We may need to verify your identity before processing your request to protect against unauthorized access to your data.
The win96 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. win96 does not knowingly collect personal data from individuals under the age of 21.
If win96 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on win96, please contact us immediately at [email protected] so we can investigate and take appropriate action.
The win96 Platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies solely to the win96 Platform and does not cover the privacy practices of any third-party websites or services. win96 is not responsible for the content, privacy policies, or data practices of any third-party sites.
We encourage you to review the privacy policies of any third-party services you access through or in connection with win96 before providing them with your personal data.
win96 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, win96 will notify registered players via email or a prominent notice on the Platform at least 7 days before the changes take effect.
The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how win96 protects your personal data. Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way win96 handles your personal data, please contact our Data Protection Officer through the following channels:
If you are not satisfied with win96's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
Reminder: When contacting win96 about a privacy matter, please do not include sensitive personal information such as full ID numbers or financial account details in your initial message. Our team will guide you through a secure process for submitting any required documentation.
win96 is strictly for players aged 21 years and older. We are committed to protecting the privacy and safety of all our players. For responsible gaming tools and support resources, visit our Responsible Gaming page.
Now that you know exactly how win96 protects your privacy, sign in to your account and enjoy hundreds of games, live dealer tables, and exclusive Filipino player promotions — all in a secure environment.