win96 Privacy Policy

win96 ("we," "us," "our," or "the Company") operates the online casino and gaming platform accessible at https://win96.club (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who access or use the win96 Platform, including registered players, visitors, and prospective users (collectively, "you" or "the Data Subject").

This Privacy Policy describes how win96 collects, uses, stores, shares, and protects your personal data in connection with your use of the Platform. It also explains the rights available to you under applicable Philippine data protection law and how you can exercise those rights.

This Privacy Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. By registering an account on win96 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy.

For the purposes of the Philippine Data Privacy Act of 2012, win96 is the Personal Information Controller (PIC) in respect of the personal data collected through the Platform. As PIC, win96 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

win96 has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with applicable data protection laws and handling data-related inquiries and complaints. You may contact the DPO at [email protected].

win96 collects personal data from you in the following ways: directly when you provide it to us during registration or account use; automatically when you interact with the Platform; and from third parties such as payment processors and identity verification services. The categories of personal data we collect include:

win96 uses your personal data only for legitimate, specified purposes. The primary purposes for which we process your data are as follows:

• Account Registration & Management: To create and maintain your win96 player account, verify your identity and age (21+), and manage your account settings and preferences.
• Platform Operation: To provide you with access to win96 games, process your deposits and withdrawals, and deliver the core services of the Platform.
• KYC & Fraud Prevention: To verify your identity in compliance with anti-money laundering (AML) regulations, detect and prevent fraudulent activity, and protect the integrity of the Platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our support channels.
• Legal & Regulatory Compliance: To comply with applicable Philippine laws, gaming regulations, tax obligations, and any lawful requests from regulatory authorities.
• Responsible Gaming: To monitor gaming behavior, enforce responsible gaming limits and self-exclusion requests, and identify players who may need support.
• Platform Improvement: To analyze usage patterns, conduct internal research, and improve the features, performance, and security of the win96 Platform.
• Marketing Communications: To send you promotional offers, bonuses, and news about win96 — but only where you have opted in to receive such communications. You may opt out at any time.

win96 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

Under the Philippine Data Privacy Act of 2012, win96 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your win96 account and deliver the gaming services you have requested.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including AML obligations, gaming regulations, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for win96's legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as sending marketing communications or processing sensitive personal information — win96 will seek your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

win96 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals. These providers process your financial data under their own privacy policies and applicable regulations.
• Identity Verification Services: Third-party KYC and AML compliance providers who assist win96 in verifying player identities and screening for financial crime risks.
• Technology & Hosting Providers: Cloud hosting, data storage, and software service providers who process data on win96's behalf under strict data processing agreements.
• Game Content Providers: Third-party game studios and software providers whose games are available on the win96 Platform may receive limited technical data (such as session tokens) necessary to deliver their games.
• Regulatory & Law Enforcement Authorities: Philippine government agencies, gaming regulators, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and law enforcement bodies, where disclosure is required by law or a valid legal order.
• Professional Advisors: Legal counsel, auditors, and other professional advisors, subject to professional confidentiality obligations.

win96 uses cookies and similar tracking technologies (such as web beacons and local storage) to enhance your experience on the Platform, remember your preferences, and analyze how the Platform is used. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, display options, and responsible gaming limits to provide a more personalized experience.
• Analytics Cookies: Help win96 understand how players use the Platform — which pages are visited most, where players encounter issues, and how we can improve overall performance. Data collected is aggregated and anonymized where possible.
• Marketing Cookies: Used only where you have consented, to deliver relevant promotional content and measure the effectiveness of win96 marketing campaigns.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the win96 Platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

win96 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Active Account Data: Retained for the duration of your account's active status plus a minimum of five (5) years after account closure, in compliance with AML record-keeping requirements under Philippine law.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act (AMLA) and BIR regulations.
• KYC Documents: Identity verification documents are retained for a minimum of five (5) years after the end of the business relationship.
• Support Communications: Customer support records are retained for three (3) years from the date of the last interaction.
• Marketing Data: Retained until you withdraw your consent or opt out of marketing communications, after which it is deleted or anonymized within 30 days.

Upon expiry of the applicable retention period, win96 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

win96 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and the win96 Platform is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive data, including passwords and financial information, is stored in encrypted form using strong cryptographic algorithms.
• Access Controls: Access to personal data is restricted to authorized win96 personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Regular Security Audits: win96 conducts regular internal and third-party security assessments, penetration testing, and vulnerability scans to identify and address potential security risks.
• Incident Response: win96 maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, win96 will notify the National Privacy Commission (NPC) and affected individuals in accordance with the Data Privacy Act's breach notification requirements.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by win96:

• Right to Be Informed: The right to be informed about how your personal data is collected, used, and processed — which is the primary purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data win96 holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate, incomplete, or outdated personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to win96's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on win96's legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe win96 has processed your personal data in violation of the Data Privacy Act.

To exercise any of the above rights, please submit a written request to our Data Protection Officer at [email protected]. win96 will respond to all verified requests within 30 calendar days. We may need to verify your identity before processing your request to protect against unauthorized access to your data.

The win96 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. win96 does not knowingly collect personal data from individuals under the age of 21.

If win96 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on win96, please contact us immediately at [email protected] so we can investigate and take appropriate action.

The win96 Platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies solely to the win96 Platform and does not cover the privacy practices of any third-party websites or services. win96 is not responsible for the content, privacy policies, or data practices of any third-party sites.

We encourage you to review the privacy policies of any third-party services you access through or in connection with win96 before providing them with your personal data.

win96 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, win96 will notify registered players via email or a prominent notice on the Platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how win96 protects your personal data. Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way win96 handles your personal data, please contact our Data Protection Officer through the following channels:

• Data Protection Officer Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 via the win96 Platform
• Response Time: We aim to respond to all privacy-related inquiries within 30 calendar days

If you are not satisfied with win96's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.