At win96, we believe that gaming should always be fun, safe, and within your control. Our responsible gaming program gives every Filipino player the tools, resources, and support they need to keep their experience enjoyable — and to step back when it's time to.
Responsible gaming isn't just a checkbox for win96 — it's a core part of how we operate. Here's what we actively do to keep every player protected.
Every win96 account goes through a mandatory Know Your Customer (KYC) process. We verify that all players are at least 21 years old before any real-money gaming is permitted — walang exceptions.
Set daily, weekly, or monthly deposit limits directly from your win96 account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 7-day cooling-off period.
Lose track of time? Set a session time limit and win96 will send you a reminder — or automatically log you out — when your chosen play time is up. It's a simple tool that makes a big difference.
Need a longer break? win96's self-exclusion tool lets you suspend your account for a set period — from 30 days up to permanent exclusion. During exclusion, you cannot access your account or receive any marketing from us.
Control how much you can lose in a given period. Set a loss limit and win96 will automatically stop your gaming session once that threshold is reached, helping you stay within your personal budget.
Our player support team is available around the clock via live chat. If you're concerned about your gaming habits — or those of someone you know — reach out anytime. We're here to listen and help, no judgment.
Self-exclusion is one of the most powerful responsible gaming tools available at win96. If you feel that your gambling is becoming a problem — or if you simply want to take a break — here's how to activate it in just a few steps.
Important: Self-exclusion requests are processed within 24 hours. Once active, the exclusion cannot be reversed before the chosen period ends. This is by design — to give you the protection you asked for.
Permanent Exclusion: If you choose permanent self-exclusion, your win96 account will be closed and you will not be able to re-register. This decision is irreversible. Please consider it carefully before proceeding.
Visit the win96 login page and sign in with your registered email and password. Make sure you're on the official win96 platform before entering your credentials.
Once logged in, navigate to your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Inside Account Settings, find the "Responsible Gaming" section. Here you'll see all available tools including deposit limits, session limits, loss limits, and self-exclusion.
Select your preferred self-exclusion duration: 30 days, 60 days, 90 days, 6 months, 1 year, or permanent. Each option is clearly explained before you confirm.
Review your selection and confirm. You'll receive a confirmation email from win96 once your self-exclusion is active. Your account will be suspended and all marketing communications will stop immediately.
If you have trouble activating self-exclusion through your account, contact our 24/7 support team via live chat. They can process the request on your behalf right away.
Problem gambling can affect anyone — regardless of income, background, or how long you've been playing. The earlier you recognize the signs, the easier it is to get back in control. Be honest with yourself, and don't hesitate to reach out.
Spending more money on gambling than you can afford to lose, or borrowing money to fund your gaming sessions.
Feeling restless, irritable, or anxious when you try to cut down or stop gambling.
Chasing losses — continuing to play in an attempt to win back money you've already lost.
Neglecting work, school, family responsibilities, or personal relationships because of gambling.
Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
Using gambling as a way to escape stress, depression, anxiety, or other emotional difficulties.
Feeling unable to stop gambling even when you want to, or after promising yourself you would.
If you recognize three or more of these signs in yourself or someone you care about, it may be time to seek help. You are not alone — support is available, and recovery is possible.
Ask yourself these questions honestly. If you answer "yes" to several of them, consider using win96's responsible gaming tools or reaching out to a support organization.
Have you ever gambled with money that was meant for essential expenses like rent, food, or bills?
Do you find yourself thinking about gambling frequently, even when you're doing other things?
Have you tried to stop or reduce your gambling but found it difficult or impossible?
Has gambling caused arguments or tension with your family, partner, or close friends?
Do you feel the need to gamble with larger and larger amounts to get the same level of excitement?
Have you ever felt guilty, ashamed, or depressed after a gambling session?
Have you borrowed money or sold personal belongings to fund your gambling?
Do you gamble alone for long periods, or hide your gambling activity from people close to you?
This self-assessment is for informational purposes only and is not a clinical diagnosis. If you are concerned about your gambling behavior, please contact our support team or a professional counseling service.
All of these tools are available for free to every registered win96 player. Access them anytime through your account settings — no fees, no waiting, no questions asked.
Cap your daily, weekly, or monthly deposits. Limits take effect immediately. Increases require a 7-day review period to protect you from impulsive decisions.
Set a maximum amount you're comfortable losing in a given period. When you hit the limit, your session ends automatically — no override possible until the period resets.
Receive on-screen notifications after a set amount of play time. Choose from 30-minute, 1-hour, or custom intervals to stay aware of how long you've been playing.
win96's reality check feature shows you a summary of your session — time played, net win/loss — at regular intervals so you always know exactly where you stand.
Take a short break from gaming without fully closing your account. Choose a cooling-off period of 24 hours, 48 hours, or 7 days. Gaming access resumes automatically after the period ends.
Suspend your account for 30 days to permanently. All marketing stops, account access is blocked, and your data is protected throughout the exclusion period.
Review your full transaction and gaming history at any time. Transparency about your own activity is one of the most effective tools for staying in control of your gambling.
Our support team can connect you with professional counseling resources and responsible gaming organizations in the Philippines if you need more help than our platform tools can provide.
You don't have to face problem gambling alone. These organizations provide free, confidential support to Filipinos affected by gambling-related issues.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a dedicated responsible gaming program for Filipino players. PAGCOR's program includes player education, self-exclusion registries, and support referrals. Contact PAGCOR directly for guidance on problem gambling resources available in your area.
The NCMH Crisis Hotline provides free, confidential mental health support to Filipinos in distress. If gambling-related stress, anxiety, or depression is affecting your mental health, trained counselors are available to help. The NCMH hotline operates 24 hours a day, 7 days a week.
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. GA meetings are held regularly in Metro Manila, Cebu, Davao, and other major cities across the Philippines.
win96 and PAGCOR: win96 supports the responsible gaming framework established by PAGCOR for the Philippine online gaming market. We encourage all players who feel they may have a gambling problem to reach out to PAGCOR's responsible gaming division or any of the support organizations listed above. Seeking help is a sign of strength, hindi kahihiyan.
Under Philippine gaming regulations, casino-style gambling is strictly restricted to individuals who are 21 years of age or older. This is not just a win96 policy — it is the law, and we take it seriously.
Every new win96 account is subject to mandatory age verification as part of our KYC process. We require a valid government-issued ID — such as a PhilSys National ID, passport, or driver's license — to confirm that you meet the minimum age requirement before any real-money gaming is permitted.
If we discover that a player has provided false information about their age, their account will be immediately suspended, all winnings will be forfeited, and the matter may be referred to the appropriate authorities. Protecting minors from gambling is a responsibility we share with parents, guardians, and the wider community.
For Parents and Guardians: If you share a device with a minor, we strongly recommend using parental control software to restrict access to online gaming platforms. Keep your win96 login credentials private and never share them with anyone under 21.
PhilSys National ID, Philippine Passport, Driver's License, SSS/GSIS ID, PRC ID, Voter's ID, or any other PAGCOR-accepted government-issued photo ID with date of birth.
win96 has a zero-tolerance policy for underage gambling. Any account found to belong to a person under 21 will be permanently closed and all associated funds returned or forfeited in accordance with applicable regulations.
Age verification doesn't stop at registration. win96 continuously monitors account activity for signs of underage access and may request additional verification at any time if suspicious activity is detected.
win96 is strictly for players aged 21 years and older. Gambling can be addictive — please play within your means and use our responsible gaming tools to stay in control. If you need help, visit our FAQ or contact our support team anytime.
win96 is built for players who want great entertainment without losing control. Set your limits, play your way, and know that our team is always here if you need support. Responsible gaming and great fun — they go hand in hand.